Refund Policy
Overview
This policy covers refunds and cancellations for catalog sessions, consultations, workshops, and annual review visits booked through Toolcypressway Co., Ltd.
Deposit and Cancellation
A 30% deposit is required to confirm any scheduled session date. Cancellation terms depend on timing:
More than fourteen days before the session: Full deposit refund within ten business days.
Seven to fourteen days before the session: 50% deposit refund, or full deposit applied as credit toward a rescheduled date within six months.
Less than seven days before the session: Deposit is non-refundable. You may reschedule once within three months without additional deposit, subject to availability.
Rescheduling
One free reschedule is permitted if requested at least seven days before the original session date. Additional reschedules incur a ₩30,000 administrative fee. Rescheduled sessions must occur within six months of the original booking.
Full Refund After Session
If you are unsatisfied with the quality of a completed session, notify us in writing within five business days of the visit. We will review your concerns and, where the session did not meet agreed deliverables, offer either a partial refund proportional to unmet scope or a complimentary follow-up visit to complete outstanding work.
Non-Refundable Items
- Travel supplements already incurred for remote visits
- Tamper-evident envelopes, archival folders, and printed materials prepared before a late cancellation
- Family workshop sessions where participants were confirmed and materials printed
- Sessions where the client denied reasonable access to cataloging areas, resulting in incomplete inventory through no fault of Toolcypressway
No-Shows
If our cataloger arrives at your address and cannot gain entry or reach you by phone within thirty minutes of the scheduled start time, the session is treated as a no-show. The deposit and any remaining balance are forfeited. A new booking requires a fresh deposit.
Work Already Started
For sessions interrupted by client request after cataloging has begun, charges apply for time spent. If more than fifty percent of the planned session duration has elapsed, the full session fee is due. Partial refunds are calculated based on incomplete deliverables.
Purchased Materials
Archival folders, sealing materials, and printed catalog pages prepared during a session are non-refundable once produced, as they contain your household-specific information.
Annual Review Sessions
Annual review cancellations follow the same fourteen-day full refund window. The loyalty discount applied at booking is voided if the session is cancelled and rebooked outside the twelve-month review window.
Refund Method
Approved refunds are processed via bank transfer to the account used for the original payment within ten business days of approval.
Refund Requests
Submit refund requests to hello@toolcypressway.click with your booking reference, session date, and reason for the request. We respond within three business days.
Exceptions
Extraordinary circumstances — natural disasters, government-mandated restrictions, or medical emergencies — are evaluated case by case. Contact us as soon as possible to discuss options.
Last updated: August 2025